Returns & Exchanges

Due to the perishable nature of our gourmet cupcakes, we are unable to accept physical returns once the product has left our bakery. If you are not completely satisfied with your order, please contact us within 24 hours of receipt so we can make it right.

Return Process

• 1.
  Contact Support

  Email our customer service team or call your local Crave Cupcakes boutique with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  To help us maintain our quality standards, please include a clear photo of the cupcakes and the packaging if there was damage during transport.

• 3.
  Quality Review

  Our bakery management team will review your request immediately to determine if the issue was related to preparation, handling, or delivery.

• 4.
  Resolution

  Approved claims will be resolved through a replacement order, a digital gift card for future use, or a partial refund to your original payment method.